Testimonials

Testimonials

Don't just take our word for it, here are the thoughts of some of our many satisfied clients:

Dear Nick, and Gemma, 

Thank you so much for all your hard work. So glad it was yourselves that sold our house. Thank you for Nick for all the running around and organising you have done, particularly over the last few weeks. Please find enclosed a bottle of champagne so that you can finally celebrate the sale!

Best wishes, 

Mrs J., Rye, December 2015

Dear Malcom

For the past eight months or so since you took on marketing our house it has, unexpectedy, turned out to be something of an ordeal for all of us! But I know I speak for both of us in that throughout, your guidance and advice has been unfailingly supportive, not to mention thoroughly professional. Selling the house from your point of view must have been a trial, and navigating through all the obstacles, time consuming and stressful. Of course it has been a constant source of worry for us but your knowledge, experience and expertise has been an invaluable resource and comfort to us.

Many, many, thanks to you and Cherie and the Foxwood Maclean team. If ever you're in these parts we'd love to see you and offer you a wee dram (or two!).

With warm regards

Mr I & Mrs B, Wye November 2015



Hi Gemma,

I just wanted to say a very belated thank you for all your help  and hard work with Landgate.

We are hoping that Mr B will enjoy living there and stay for a good while.

Thanks again and best wishes.

 Mrs W, Rye, October 2015


Dear Malcolm,

Thank you for this. Could I express our appreciation for the way all of you at Foxwood Maclean have dealt with our sale from the outset? Before coming to you we had experienced shoddy service from other agents, whose advice seemed questionable and where service levels were all too frequently shoddy. From the first time we spoke to Cherie, we felt confident that we were dealing with an agent that both understood the local market and was prepared to listen carefully to what we were trying to achieve. We subsequently met with you, and I am delighted to say that in the weeks that followed you and your team have never failed to provide clear, realistic timescales for everything, and have never failed to deliver what you’ve promised within those timescales. I am also aware that once our sale had been agreed you were constantly in touch with all the parties as the legal side progressed, to ensure that any potential issues were dealt with before they were able to turn into problems. The net result of your endeavours is that our sale and purchase has completed within an extremely short timescale which others had said to me would not be possible.

I am extremely grateful for your efforts, and shall be grateful if you would pass on these comments to all your colleagues that were involved.

Mr & Mrs T, Park Farm. October 2015



Having decided to sell our house, we invited Foxwood MacLean to be our Estate Agent. It is a pleasure to record that, through every step of the process, matters were very well handled, we were kept informed of developments and the technicalities carefully and clearly explained both in regard to selling and buying. It was pleasing that we worked with one agent, Malcolm Vint and his secretary Cherie so that each was aware of how matters had progressed rather than different people were brought in with the need to re-explain matters.

We would recommend this Agency without reservation.

Mr & Mrs C, September 2015

 

Dear Cherie,
Would like to personally thank you for all the hard work you put into making this happen.
Good Luck in your future undertakings and a lot more sales for 2015.
Best Wishes Mr S, Wye July 2015

 

I wanted to write to express my thanks to you and your team for your important help with the sale of Wilmington and the purchase of Stonegate. As you know the purchase and sale revolved around my Mum and Dad needing to downsize. Mum and Dad had lived at Wilmington for over 40 years and they were, as far as size was concerned, moving from a quart to a pint pot. The move was going to tug at available emotions.  Malcolm, you and your colleagues were great. During our first meeting at the house you demonstrated keen professionalism and an understanding of what my parents needed from an agent; they were very happy with your appointment. From day one to exchange of contracts and completion you held my Mum and Dad by the hand and guided them through the whole process. When an extra piece of re-assurance was required, a metaphorical cuddle, you attended to their questions/concerns which made them feel confident that all would be well; and it was. Mum and Dad are due to move into Stonegate in May and after initial worries they are now excited to start the next chapter of their lives. None of this would have been possible without your professional advice and hard work. Thank you from us all. Mr J, Wye, May 2015

Hi Peter / Sharon,
I just wanted to drop you an email to say thank you so much for all of your help with the sale and progression of 3 Robyns Way. We had a call from our solicitor this morning to let us know that we had completed. We feel you have done a fantastic job, and have really been proactive and helpful throughout the process. While we have been putting some pressure on for a quick deal, when you look at the timescale involved, you have done a great job of getting us to the finish line as quickly as possible – so for that we thank you! We hope you have a great bank holiday weekend, and enjoy the buzz of a job well done! All the best Mr & Mrs B, Edenbridge, May 2015

Dear Peter & Sharon
THANK YOU! From when we wandered into your office because we liked the house in the window - we didn't think it would become ours! Thanks for all your help, Best Wishes Mr & Mrs D, Edenbridge, May 2015

Just a quick note to thank you and your team at Wye, both in sales and lettings, for your excellent service in completing the sale of my property over the last month. The professional and attentive manner which was shown by everyone in the office in responding whenever I was on the phone or had sent an email, made the whole process stress free for me. I was also very pleased that you were able to achieve the sale within the fairly challenging timeframe that I set. R.B, Wye, April 2015

Thanks also for making the process so smooth.  W is very happy and really looking forward to living at the property. JH, Rye, March 2015


We made it at last!  Many thanks to you and your staff for keeping the faith and bringing the sale of my property to a satisfactory completion.  I must say I was verging on panic at times but thanks for being positive and supportive.  I much appreciated your expert help and attention to detail.  Mrs S, Rye March 2015


Thank you with a glace cherry and fudge topping - where do I begin?  Thank you for all your help with the sale of my property.  Your words of reassurance & sound (& honest) advice before marketing the property & your general business like, professional but undemanding approach has been a breath of fresh air.  Ditto when you sold the house to me which meant I could move in stress & hassle free.  I have already recommended Foxwood Maclean to 2 people.  Wishing you all good things. A, Edenbridge, March 2015


Thank you. Things are gradually getting sorted out and back to normal again (whatever that is!). Smokey is very settled now. 

Thanks for being a good and fair letting agent. VM Rye March 2015



Thank you Gemma, so much for the enthusiasm and diligence you deliver when finding us suitable tenants.  We appreciate that we are not the easiest of clients with our list of restrictions but we are very pleased with the attitude shown to us, patience and good humour.  I have passed your name on to another friend who has a property to let and again, like us, has a few restrictions.

We will be very happy to be used as a reference should you want to quote from a 'satisfied client' in any future advertising.  I certainly, have promoted Foxwood Maclean within our circle of local farmers and friends with cottages. 

We will be in touch immediately if we need your services again in the near future.  Many thanks, JF Rye March 2015

Amazing property really keen. Fantastic guy showing us round, top quality.  Edenbridge, March 2015

Thank you very much for your email and all your efforts in securing a new tenant. I have been very impressed in the way in which you have acted on my behalf and in the company for the professionalism demonstrated on all aspects when dealing with the property, especially in my absence!  

I am looking forward to a continuing business with your company in this matter and in future business. I am also grateful that my tenant has been kept fully updated and the liaison with him over viewings etc. as this is a very emotional move for him.   Rye, January2015


...Thank you again Nick for seeing the matter through so professionally and keeping all parties sane!  I will certainly come by when I am next in Rye.  You are by far the best and most professional estate agent in Rye and I have been singing your praises  to everyone I know. Ms G, Rye January 2015

Rye Lets has started its first year with a tremendous response from local landlords and tenants alike.  Here’s a snippet of the feedback from our happy customers:

 Mrs H, Landlady -  “Thanks Gemma for your sterling work!“

 Mrs E, Landlady - “I wanted to thank you for your wonderful work in finding a tenant for the flat so quickly!”

 
Hello Nick, We are both so very grateful for your wonderful service in selling our property. From start to finsh your knowledge of what to do, when to do it and how to do it, was absolutely spot on. We never for a moment doubted a single piece of advice you gave us and feel that you certainly gave 'above and beyond' in the course of the sales procedure. You told us the house would sell quickly and you were right! 

Please thank Viv also, for we know she tried very hard to help us too.

If we ever require the assistance of an Estate Agent again we will know who to come to and will not hesitate to tell anyone else who needs Agency service that you are the firm to contact. Thanks again Nick, for your terrific help, support, hard work and kindness. None of these will be forgotten. Mr S, Rye, 2014
 


Dear Anya,Thank you so very much for all that you have done for us to get us to completion.  What a journey we've done together!  Highs and lows.
Your strong personality, compassion, understanding and kindness is to be admired.  You're worth your weight in gold.  Definitely management material!
You've made me laugh so much and we've cried when it all got too much for me.  Thank you also for your support of myself in being reassured by you "it'll be alright" and "Silly solicitors"!
You're a very special lady and you're fantastic at your job - don't let anyone tell you differently!  Also, the care and utmost compassion you have shown has helped me enormously.
E, Rye 2014

"Dear Caroline, Thanks for everything, it has been a pleasure, my daughter is amazed as she has been through (forgive the expression) many unhelpful estate agents and I think she is quite envious!" S, Cowden, 2014

"Dear Andrew, Thanks again for arranging the tenancy with N and K. As I work next door to the house it's important for me to have pleasant neighbors, and once again, you've found them for me." - N, Four Elms, 2014


"Hi Andrew, The house is great...Thank you to you for being so great too. By far our best estate agent experience to date!" - S and N, Cowden, 2014

"I was impressed by the professional and personal attention given during the process of selling my property in Edenbridge. I have now bought and sold through FoxWood Maclean and would highly recommend them to all who are looking to deal with a local and knowledgeable estate agency that thoroughly knows the market." - P, Edenbridge, 2013


"I Thought I should mention that K and I are very grateful for the outstanding service that you have given us. The extra efforts that you have made are way above and beyond the call of duty. I am certain that if we are looking to sell or rent out a house in the future we would have total confidence in using FoxWood Maclean" – J, Canterbury, 2013

"My thanks Pili for your support and efficient approach it has been fantastic" – E, Wye, 2013

"Amazingly impressed by Caroline and Andrew at the FoxWood Maclean Edenbridge office. They take customer service seriously! Awesome!" - D, Edenbridge, 2013

"We live near Edenbridge and have 5 rental properties which we manage ourselves. FoxWood Maclean deal with all our lettings. Caroline is highly professional and diligent in the handling of our various properties and we now rarely use a joint agency. Caroline has supervised lettings for us when we have been abroad with the minimum of fuss, finding just the right kind of tenants she thinks will suit our varied rentals. She takes over all the tiresome references, leases and inventories with the greatest of ease, keeping us informed at all times. She was once kind enough to hand-deliver leases for signing as I was in bed with flu. We find both Caroline and Andrew easy to deal with and they do not bother us with minutiae. They are also both very popular with our tenants so must obviously deal with them kindly too. We did not like empty properties and since FoxWood Maclean have been in charge of our lettings we have not had an empty property, touch wood." – J, nr Edenbridge, 2014

"Andrew, it was an absolute pleasure meeting you and your colleague earlier today. You really did make the viewing enjoyable. We would just like to say a huge thank you for taking the time to show us around the farm house cottage. Thanks for your help and guidance today" – N, Edenbridge, 2013

"I invited FoxWood Maclean around to survey and I liked their professional but friendly attitude right away. They made the process of selling my home straightforward and when my buyer pulled out at very short notice, supported me though the aftermath. Moving forwards to when my home did resell, I was then in the position of having to find something myself, but at that time the housing market had changed considerably, with property literally flying out the door! Again FoxWood's local expertise was a real asset with my new search; they really know their market and quickly found me my new home. I am now settling in and very happy! With the level of personal service that I have received from Peter and Sharon and the rest of the Edenbridge team I can whole heartedly recommend them. Not only for their expertise when selling for buying property but the personal attention and support that they gave me though what was one of the most challenging years in my life" – G, Edenbridge, 2013

 

"Finding a property in Wye can be difficult to say the least - in our opinion, FoxWood Maclean offer the widest selection in the area. When our purchase fell through & hopes of moving were dashed, Adrian Thompson achieved the impossible by producing the perfect house. His team are professional, efficient and fully appreciate the highs and lows that their clients experience when buying or selling. We have no hesitation in recommending the Foxwood Maclean team" – Y, Wye, 2013

"Caroline, thank you so much, you've been so helpful and found our dream home" - A, Edenbridge, 2014

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